Online Order Tracking Policy

At CSR Building Supplies Ltd., we understand the importance of keeping our customers informed about the status of their orders. Our online order tracking policy aims to provide transparency and convenience, ensuring that you can easily monitor the progress of your purchases from the moment you place an order until it arrives at your doorstep. Please read the following policy to understand how our order tracking system works:

1. Order Confirmation:
Upon placing an order on our website, you will receive an order confirmation email containing the details of your purchase. This email will include your order number, a summary of the items you have ordered, and the estimated delivery date.

2. Order Processing:
Once your order is confirmed, our dedicated team will start processing it. This includes verifying the availability of the items, conducting necessary quality checks, and preparing them for shipment. During this stage, you will be unable to track your order.

3. Shipment Notification:
As soon as your order is shipped, we will send you a shipment notification email. This email will contain the tracking number along with a direct link to our tracking portal or the courier's website. You can click on the link to access real-time updates on the location and status of your package.

4. Order Tracking:
Using the tracking number provided, you can visit our tracking portal or the courier's website to track the progress of your order. Our tracking portal will display the most up-to-date information available, such as the current location of your package, estimated delivery date, and any delivery exceptions or delays.

5. Delivery Updates:
Throughout the delivery process, you may receive periodic updates via email or SMS regarding the status of your order. These updates may include notifications for package pickup, transit milestones, and estimated delivery times. Please ensure that your contact information is accurate to receive these notifications.

6. Delivery Exceptions and Delays:
In some cases, unforeseen circumstances may arise, leading to delivery exceptions or delays. These can include severe weather conditions, natural disasters, customs clearance, and logistical challenges. While we strive to deliver your order within the estimated timeframe, we appreciate your understanding and patience during such situations.

7. Customer Support:
If you encounter any issues or have questions regarding the tracking of your order, our customer support team is available to assist you. You can reach out to our support team via email or phone, and we will be happy to provide you with the necessary assistance and updates.

At CSR Building Supplies Ltd., we are committed to providing a seamless and transparent online shopping experience. Our order tracking policy ensures that you stay informed every step of the way, allowing you to anticipate the arrival of your purchases and plan accordingly. If you have any further questions or concerns, please do not hesitate to contact our customer support team.

Stolen Package Policy

At CSR Building Supplies Ltd., we understand the importance of ensuring the safe delivery of your packages. While we strive to maintain the highest level of security and reliability, it is essential to establish a clear policy regarding stolen packages. Please carefully read and understand our stolen package policy outlined below:

1. Delivery Confirmation:
Once a package is marked as "Delivered" by the carrier and a proof of delivery (POD) is obtained, our responsibility for the package comes to an end. The POD serves as evidence that the package has been successfully delivered to the specified address.

2. Limited Liability:
CSR Building Supplies Ltd. assumes no responsibility for stolen packages after the delivery has been confirmed by the carrier. Once the carrier has completed their delivery process and provided the POD, any loss or theft of the package becomes the sole responsibility of the recipient.

3. Preventive Measures:
While we cannot be held liable for stolen packages, we understand the importance of taking preventive measures. We recommend the following steps to minimize the risk of theft:

a. Provide a Secure Delivery Location: Ensure that the delivery address is a secure location, preferably where someone can receive the package in person.

b. Install Security Features: Consider installing security cameras or utilizing doorbell cameras to monitor package deliveries.

c. Request Signature Confirmation: If available, opt for signature confirmation upon package delivery, ensuring that someone personally receives the package.

d. Route Packages to Alternate Addresses: If possible, have packages delivered to a work address, neighbor, or a trusted friend who can accept the delivery on your behalf.

4. Communication and Assistance:
In case of any concerns or questions regarding stolen packages, please contact our customer service department. While we may not be responsible for stolen packages, we will do our best to assist you with any queries or provide guidance during the process of resolving the issue.

Please note that this policy applies to all packages delivered by carriers and does not cover instances of misdelivery, address errors, or any other issues unrelated to theft.

By continuing to use our services, you acknowledge and agree to abide by this stolen package policy.

CSR Building Supplies Ltd. reserves the right to modify or update this policy at any time without prior notice.