March Mudness Sale March 1-31

March Mudness Sale On Now

Save up to 25% on your favourite items.

Terms of Service

Third Parties
Sites or link from our website to other parties websites may contain other privacy policies.  We are not responsible for third parties websites.

By using our website you agree to our policies, terms, and conditions.

Errors

  • Typographical error or incorrect price event, our store can refuse or cancel orders placed on the product listed for incorrect pricing or information.
  • If there is an error made by our store, you can return the product at our expense if it has not been used.
  • We try to be as accurate as possible when portraying a product(s) however we cannot ensure identical specifications.
  • We have the right to limit quantities and cancel orders if there were errors on either side of the transaction.

    Taxes
    All of our taxes are calculated based on the shipping address of the order.

    • Any location outside of Canada – no tax – the customer is responsible for any taxes, duties, brokerage fees, etc. Associated with bringing the shipment across the border, which will be collected by the courier

    Mobile Message Service Terms and Conditions

    Last updated: September 2, 2021

    The CSR Building Supplies mobile message service (the "Service") is operated by CSR Building Supplies Ltd. (“CSR Building Supplies Ltd.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

    We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

    Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides [ updates, alerts, and information (e.g., order updates, account alerts, etc.)][ promotions, specials, and other marketing offers (e.g., cart reminders)] from CSR Building Supplies via text messages through your wireless provider to the mobile number you provided. Message frequency varies. [[If sending in the US or Canada] Text the single keyword command STOP to [insert your sending number][If sending using an alphanumeric sender ID in the UK] Click the unsubscribe link in any text message to cancel at any time. to cancel at any time.] You'll receive a one-time opt-out confirmation text message. If you have subscribed to other CSR Building Supplies Ltd.  mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to 1-844-241-3787 or email info@csrbuilding.ca .

    We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

    The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages. 

    To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

    Shipping

    Do you offer free shipping?

    All orders of $500 or more qualify for Free Shipping within Canada and USA excluding certain items.  Expected delivery including processing time is between 5 and 10 business days for Free Shipping. Some items cannot be shipped to the USA and rest of the World. 

    Do you ship overseas?

    Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

    How long will it take to get my order?

    It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email. Orders are typically shipped the following business day.

    What shipping carriers do you use?

    We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

    Returns and Exchanges

    What is your return policy?

    Please see our Return and Exchange Policy Page for a complete breakdown.

    Please email us at info@csrbuilding.ca for more information.

    Warranty

    Is my product covered under a manufacturer's warranty?

    Many, but not all manufacturers of our products include a limited manufacturer's warranty. Please refer to manufacturers website for more details. 

    How do I make a claim against my manufacturer's warranty?

    If something happens to your product and it is still covered under the manufacturer’s warranty, you can contact the manufacturer to make the claim. Their contact information should be included in the packaging, but if you can’t find it, or if you need any help making this claim, contact us and we will gladly help you in any way we can.

    Other

    Other questions?

    You can reach out to us for support through our contact page! We will be happy to assist you.